Alpha Dental Excellence (ADE) currently has (3) separate offices located in different areas of PA & MD. We have been having severe issues with our current network service provider not being able to correctly help us get our current networking issues under control, which in turn, has prevented us from be able to roll out new technologies and applications throughout our offices experiencing multiple month delays. This caused serious frustration among our management staff since we had already made the financial investments in hardware that was just sitting around in addition to updating our marketing materials introducing existing and new patients to some of our new applications and features that were specific to their expected experience when coming into our offices. Needless to say, it was time to begin looking for a new network service provider to help us get back on track with our technology plans. We were introduced to Mr. Bryan Bayges of Innovative Technology Holdings (ITH) to discuss our current technology needs in addition to sharing some of our technology growth plans. Mr. Bayges was very knowledgeable with regards to what we needed to do to get back on track and also had some great technology hardware and application suggestions that would allow us to save money while providing all of the features and functionality that were important to us. One of the unique documents that we received from ITH was an actual project plan. We had never received a document like this in our prior experiences and it really showcased the level of detail that was being applied to our project along with level settings timing expectations to completion which was a big plus for us. Once we decided to move forward with Mr. Bayges and ITH, a team of engineers were dispatched to all of our offices within the same week to perform a formal evaluation of our network to ensure the project plan was accurate. During this “Discovery Phase”, we were also able to uncover some minor security issues along with really understanding how out of date many of our software programs were with regards to patches and updates. The ITH team was able to install (40) new PC’s, install new 32” monitors at each of our patient chair locations, reconfigure our servers so all information is better organized internally, each of the offices are able to communicate with more stability and securely, and deploy a new IP Phone system with all of our desired features and functionality without any impact to business operations. They were very professional while onsite, made sure to clean up their work areas when leaving for the day and were very responsive to answering all of our questions. ITH provided comfortability to our entire team regarding our existing technology needs and brought a new sense of confidence that we can look to the future and successfully introduce new technology applications such as patient iPad integration, patient chair VR and an enhanced secure WiFi network for both internal use and patient guest access. We highly recommend to any business looking for a knowledgeable, friendly and responsive partner that can be trusted and is capable of providing alternative, new and out-of-the-box ideas. We look forward to continuing our partnership with ITH and its subsidiary company PDI Technologies as our technology plans continue to grow. Sincerely, Marie Amato Director of Business Operations Alpha Dental Excellence